Refund policy

Returns and Refunds

We do not accept returns or refunds for change of mind or customer ordering errors, including for customized products, except where required by applicable law. Please confirm vehicle compatibility and product specifications with us before ordering.

Damaged or Incorrect Items

Please inspect your order upon delivery. Report shipping damage or incorrect items within 7 calendar days of receipt.

Provide your order information, a description of the issue, and clear photos of the product, packaging and shipping label. Additional photos or videos may be requested to assess the issue.

Warranty

Products carry a warranty of 6–12 months from the date of receipt. The specific warranty period will be confirmed for each product in the quotation or order confirmation.

For verified covered issues not caused by customer damage or force majeure, we can arrange compensation or replacement, depending on the issue.

The 7-day reporting period for shipping damage or incorrect items does not replace the product warranty period.

Your Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

Email: iverzautoparts@gmail.com
WhatsApp: +86 188 2613 6928
WhatsApp: +86 189 2835 7593